Some retailers are giving customers refunds and telling customers to keep purchases

With Christmas just weeks away, some retailers are offering a “just keep it” policy on specific items.
2:27 | 12/04/23

Coming up in the next {{countdown}} {{countdownlbl}}

Coming up next:

{{nextVideo.title}}

{{nextVideo.description}}

Skip to this video now

Now Playing:

{{currentVideo.title}}

Comments
Related Extras
Related Videos
Video Transcript
Transcript for Some retailers are giving customers refunds and telling customers to keep purchases
>>> BACKH AURPRISE FOR PEOP EXPECTING TO MAK MAN PEOP EXPECTING TO MAK MAN PPY RETURNS THIS HOLIDAY PPY RETURNS THIS HOLIDAY ON. ON. INEES WHE YOU GET Y INEES WHE YOU GET Y MONEY BACK, YOU MIGHT N HAVE MONEY BACK, YOU MIGHT N HAVE TO GIVE THEM BACK. MONEY BACK, YOU MIGHT N HAVE LA GIVE THEM BACK. MONEY BACK, YOU MIGHT N HAVE LARAIVE THEM BACK. MONEY BACK, YOU MIGHT N HAVE LARA IE THEM BACK. MONEY BACK, YOU MIGHT N HAVE LARA I HTHEM BACK. MONEY BACK, YOU MIGHT N HAVE LARA I HEREM BACK. MONEY BACK, YOU MIGHT N HAVE LARA I HERE BACK. MONEY BACK, YOU MIGHT N HAVE LARA I HERE WIACK. MONEY BACK, YOU MIGHT N HAVE LARA I HERE WITHK. MONEY BACK, YOU MIGHT N HAVE LARA I HERE WITH WITH WITH LARA I HERE WITH WITH WITH AT. AT. I'MIN.HOW D YOU SIGN UP? AT. >>MIN.HOW D YOU SIGN UP? AT. >> WN.HOW D YOU SIGN UP? AT. >> WE'HOW D YOU SIGN UP? AT. >> WE'REW D YOU SIGN UP? AT. >> WE'RE AD YOU SIGN UP? AT. >> WE'RE A UYOU SIGN UP? AT. >> WE'RE A UTOU SIGN UP? AT. >> WE'RE A UTO TSIGN UP? AT. >> WE'RE A UTO THEGN UP? AT. >> WE'RE A UTO THEMA UP? AT. >> WE'RE A UTO THEMAL P? >> WE'RE A UTO THEMAL P? PROCES PROCES BRINGR ITEM CK, OR SEND ITBACK W PROCES BRINGR ITEM CK, OR SEND ITBACK T PROCES BRINGR ITEM CK, OR SEND ITBACK E PROCES BRINGR ITEM CK, OR SEND ITBACK R PROCES BRINGR ITEM CK, OR SEND ITBACK E PROCES BRINGR ITEM CK, OR SEND ITBACK ' PROCES BRINGR ITEM CK, OR SEND ITBACK E PROCES BRINGR ITEM CK, OR SEND ITBACK BRINGR ITEM CK, OR SEND ITBACK AME UNUSED CONDITION,S ON AME UNUSED CONDITION,S ON D YOUR M WILL BEREFUNDED. D YOUR M WILL BEREFUNDED. RIGH RIGH NOW SOMAILERS AREELLING RIGH THW SOMAILERS AREELLING RIGH THEISOMAILERS AREELLING RIGH THEIR MAILERS AREELLING RIGH THEIR CUILERS AREELLING RIGH THEIR CUSTERS AREELLING RIGH THEIR CUSTOMS AREELLING RIGH THEIR CUSTOMERAREELLING RIGH THEIR CUSTOMERS EELLING RIGH THEIR CUSTOMERS TOLLING RIGH THEIR CUSTOMERS TO KING RIGH THEIR CUSTOMERS TO KEEG RIGH THEIR CUSTOMERS TO KEEP THE THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAS THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAN THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAF THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAR THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAA THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAL THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAS THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAA THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEAO THEIR CUSTOMERS TO KEEP THE IT TAKE THE M AND N.TIS THE SEA IT TAKE THE M AND N.TIS THE SEA RRY, HOLLYJOLLY, RRY, HOLLYJOLLY, UDINGISTMAS SHOPPING UDINGISTMAS SHOPPING THE POST HOLIDHOPPING THE POST HOLIDHOPPING RES MIGHTVE YOU FEELING RES MIGHTVE YOU FEELING A LE GRIN A LE GRIN ANITH ADACHE BECAU OFALL THE DOS A LE GRIN ANITH ADACHE BECAU OFALL THE DOA A LE GRIN ANITH ADACHE BECAU OFALL THE DOD A LE GRIN ANITH ADACHE BECAU OFALL THE DON A LE GRIN ANITH ADACHE BECAU OFALL THE DOT A LE GRIN ANITH ADACHE BECAU OFALL THE DO. ANITH ADACHE BECAU OFALL THE DO. RETURNI ITEMS IS A LE. RETURNI ITEMS IS A LE. PACKAGE THINGSUP,IGURE O PACKAGE THINGSUP,IGURE O THE SHIPPING LA MAKEE TO THE SHIPPING LA MAKEE TO BRINGHE ITE BACK. BRINGHE ITE BACK. >> Repr: WITH CHRISTMUST BRINGHE ITE BACK. WE Repr: WITH CHRISTMUST BRINGHE ITE BACK. WEEKepr: WITH CHRISTMUST BRINGHE ITE BACK. WEEKS r: WITH CHRISTMUST BRINGHE ITE BACK. WEEKS AW WITH CHRISTMUST BRINGHE ITE BACK. WEEKS AWAYITH CHRISTMUST BRINGHE ITE BACK. WEEKS AWAY, H CHRISTMUST BRINGHE ITE BACK. WEEKS AWAY, CMCHRISTMUST BRINGHE ITE BACK. WEEKS AWAY, CMERRISTMUST BRINGHE ITE BACK. WEEKS AWAY, CMERS STMUST BRINGHE ITE BACK. WEEKS AWAY, CMERS MIMUST BRINGHE ITE BACK. WEEKS AWAY, CMERS MIGHST BRINGHE ITE BACK. WEEKS AWAY, CMERS MIGHT F WEEKS AWAY, CMERS MIGHT F ONE LESS THING ONIR T D ONE LESS THING ONIR T D ST AS S RETAILERS ARE ONE LESS THING ONIR T D OF AS S RETAILERS ARE ONE LESS THING ONIR T D OFFES S RETAILERS ARE ONE LESS THING ONIR T D OFFERIS RETAILERS ARE ONE LESS THING ONIR T D OFFERINGRETAILERS ARE ONE LESS THING ONIR T D OFFERING JTAILERS ARE ONE LESS THING ONIR T D OFFERING JUSILERS ARE ONE LESS THING ONIR T D OFFERING JUST ERS ARE ONE LESS THING ONIR T D OFFERING JUST KES ARE ONE LESS THING ONIR T D OFFERING JUST KEETARE ONE LESS THING ONIR T D OFFERING JUST KEET PE ONE LESS THING ONIR T D OFFERING JUST KEET POLICY OFFERING JUST KEET POLICY ON SPECIFIITEMS. OFFERING JUST KEET POLICY >> SPECIFIITEMS. OFFERING JUST KEET POLICY >> TPECIFIITEMS. OFFERING JUST KEET POLICY >> THECIFIITEMS. OFFERING JUST KEET POLICY >> THE CFIITEMS. OFFERING JUST KEET POLICY >> THE COSITEMS. OFFERING JUST KEET POLICY >> THE COSTOEMS. OFFERING JUST KEET POLICY >> THE COSTO PS. OFFERING JUST KEET POLICY >> THE COSTO PROCE AURN >> THE COSTO PROCE AURN CAN SOMESE BEN 50% A CAN SOMESE BEN 50% A OFTENTIMES HIGHER THAN VALUE OFTENTIMES HIGHER THAN VALUE HEITEM HEITEM >> Repr: EXPERTSAY IF THE >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXC >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXE >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXS >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXI >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXS >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXE >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXR >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXT >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXI >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXE >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXH >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSX >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXP >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSX >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXO >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXS >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXV >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSX >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXO >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXE >> Repr: EXPERTSAY IF THE PENSE OFNSPORTING RETURNEITEMSXY PENSE OFNSPORTING RETURNEITEMSXY BY NOT ON FUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY AL NOT ON FUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOOT ON FUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWI ON FUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWINGN FUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CFUNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONNNINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUINGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMEGYOU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMER OU, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMER TO, BUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMER TO KBUT PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMER TO KEET PENSE OFNSPORTING RETURNEITEMSXY ALLOWING CONSUMER TO KEEP ALLOWING CONSUMER TO KEEP TIGH . TIGH . RETU MANAGEMENTPANY GO RETU MANAGEMENTPANY GO TRGS NEARLY 59% OAJOR TRGS NEARLY 59% OAJOR REERS ARE IMPLEMENTING THESE TRGS NEARLY 59% OAJOR SOERS ARE IMPLEMENTING THESE TRGS NEARLY 59% OAJOR SO CS ARE IMPLEMENTING THESE TRGS NEARLY 59% OAJOR SO CALARE IMPLEMENTING THESE TRGS NEARLY 59% OAJOR SO CALLEE IMPLEMENTING THESE TRGS NEARLY 59% OAJOR SO CALLEEEIMPLEMENTING THESE TRGS NEARLY 59% OAJOR SO CALLEEEP PLEMENTING THESE TRGS NEARLY 59% OAJOR SO CALLEEEP I EMENTING THESE TRGS NEARLY 59% OAJOR SO CALLEEEP I REENTING THESE TRGS NEARLY 59% OAJOR SO CALLEEEP I RETNTING THESE SO CALLEEEP I RETNTING THESE POLICIES THISON. POLICIES THISON. IT IS NOT UNEXED THAT IT IS NOT UNEXED THAT COMPANIEAY NOTERTISE COMPANIEAY NOTERTISE THES KINF POLICIE O THES KINF POLICIE O ECIFY THE PRODUCTS TOCH ECIFY THE PRODUCTS TOCH THEYAP THEYAP AMAZON TELLING US T OFFER AMAZON TELLING US T OFFER THIS O ALL NUMBER O THIS O ALL NUMBER O RETU AS A CONVENIE RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTI RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTN RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTW RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTO RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTC RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTK RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTD RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTA RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTF RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTI RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTY RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTT RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NTM RETU AS A CONVENIE SAYING T INDUALSITHMALICIOUS NT, SAYING T INDUALSITHMALICIOUS NT, WE TAKE FRAUDERY SERIO AND WE TAKE FRAUDERY SERIO AND WE'LL WOR WITHAW ENFORCEME WE'LL WOR WITHAW ENFORCEME TO HOLD THEMACCOUNTABLE. TO HOLD THEMACCOUNTABLE. YOOT THATRIGHT. YOOT THATRIGHT. RTS SAY COMPA ARE MORE RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTA RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTN RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTI RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTE RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTS RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTC RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTO RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERTD RTS SAY COMPA ARE MORE INCLINED TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLCLINED TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTINED TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHIED TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING TO LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, O LETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNLETTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNG TTING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNG I ING Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNG I THG Y KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNG I THATY KEEP CERT RTS SAY COMPA ARE MORE CLOTHING, BNG I THATAYKEEP CERT CLOTHING, BNG I THATAYKEEP CERT ALREADYAVE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LAREADYAVE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGADYAVE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGERYAVE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGER IVE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITE BEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMSEEN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS TN USEDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS THAUSEDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS THAT EDND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS THAT WOND CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS THAT WOU CLOTHING, BNG I THATAYKEEP CERT LARGER ITEMS THAT WOU REQUIRE LARGER ITEMS THAT WOU REQUIRE COSTLYPLICATED SING. LARGER ITEMS THAT WOU REQUIRE THSTLYPLICATED SING. LARGER ITEMS THAT WOU REQUIRE THEYLYPLICATED SING. LARGER ITEMS THAT WOU REQUIRE THEY'RPLICATED SING. LARGER ITEMS THAT WOU REQUIRE THEY'RE ICATED SING. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOATED SING. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOTNED SING. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOTNG SING. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOTNG TOING. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOTNG TO LG. LARGER ITEMS THAT WOU REQUIRE THEY'RE NOTNG TO LIST T THEY'RE NOTNG TO LIST T S FOR OBV REASONS. S FOR OBV REASONS. >> YOU SAID IT WD FOR YOU. >> YOU SAID IT WD FOR YOU. HNED TO ME >> YOU SAID IT WD FOR YOU. I NED TO ME >> YOU SAID IT WD FOR YOU. I WAD TO ME >> YOU SAID IT WD FOR YOU. I WASLTO ME >> YOU SAID IT WD FOR YOU. I WASLIK ME >> YOU SAID IT WD FOR YOU. I WASLIKE,E >> YOU SAID IT WD FOR YOU. I WASLIKE, I DON'T WANT O. I WASLIKE, I DON'T WANT O. BUT I HAVE THEM. BUT I HAVE THEM. [ LAUGHT

This transcript has been automatically generated and may not be 100% accurate.

{"duration":"2:27","description":"With Christmas just weeks away, some retailers are offering a “just keep it” policy on specific items.","mediaType":"default","section":"ABCNews/GMA","id":"105351556","title":"Some retailers are giving customers refunds and telling customers to keep purchases","url":"/GMA/News/video/retailers-giving-customers-refunds-telling-customers-purchases-105351556"}